Privacy Policy

At Fireplace Experts, we are committed to protecting the privacy and security of our customers and website visitors. This privacy policy explains how we collect, use, disclose, and safeguard your personal information.

Personal Information We Collect

We may collect personal information from you in a variety of ways, including when you:

Contact us via our website, email, phone, or social media
Sign up for our newsletter or request a quote
Participate in surveys, contests, or promotions
Make a purchase or request a service

The types of personal information we may collect include your name, address, email address, phone number, payment information, and other information necessary to provide you with our services.

How We Use Your Personal Information

We use the personal information we collect to:

Provide you with our services and fulfill your requests
Communicate with you about your account or our services
Improve our services and website
Send you promotional offers and newsletters
Conduct research and analysis
Comply with legal obligations

We may also combine your personal information with information we receive from third-party sources or other sources and use the combined information in accordance with this privacy policy.

How We Share Your Personal Information

We do not sell or rent your personal information to third parties for their marketing purposes. However, we may share your personal information with:

Our trusted service providers who perform services on our behalf, such as website hosting, payment processing, and marketing
Our affiliates for marketing purposes
Law enforcement or other government officials if required by law or if necessary to protect our legal rights, property, or the safety of others

We may also disclose your personal information to third parties if we believe that disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.

Cookies and Other Tracking Technologies

We and our service providers may use cookies and other tracking technologies to collect information about your use of our website and services. Cookies are small data files stored on your device that allow us to recognize your device and remember your preferences. We use cookies to analyze usage patterns, personalize your experience, and provide you with relevant advertising.

Your Choices

You have the right to:

Access and update your personal information
Opt-out of receiving marketing communications from us
Delete your personal information

If you would like to exercise any of these rights, please contact us at info@fireplaceexperts.ca.

Security

We take reasonable measures to safeguard your personal information and protect it from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Changes to this Privacy Policy

We may update this privacy policy from time to time. The updated privacy policy will be posted on our website with the updated date.

Contact Us

If you have any questions or concerns about our privacy policy or practices, please contact us at info@fireplaceexperts.ca.