Chaim was great. We had two fireplaces which were well past their best-by date and on top of that had clearly never been serviced. He serviced one of them so it's in a usable state, and the other was dangerous and needed replacement, so he didn't service it to save me the fee. I appreciated his honesty. He advised me on a good brand name fireplace that would suit my home, but said he wasn't the best one to sell it to me since he can't get the deals that the big dealers do. It was clear that it wasn't a sales job to get me to splash out more money, since he ended up with less than he originally expected. Obviously he's in it to build a trust relationship and keep repeat business. Book early in the fall because they're super busy, and it's no wonder why!