F.A.Q

ARE GAS FIREPLACES SAFE?

A. Yes. All gas fireplaces are equipped with safety features such as 100% fail-safe shut off valves. If the pilot light shuts off the gas flow will automatically turn off. In addition, all models must meet strict safety certification requirements. Contact Us to Book your Preventative Maintenance Service Today! 

HOW OFTEN SHOULD I HAVE MY FIREPLACE SERVICED OR INSPECTED?

A. Although the frequency of your fireplace servicing and maintenance will depend  on use and the type of installation, you should have a qualified service technician perform an appliance check-up at the beginning of each heating season. Click here to book or have one of our technician give you a call.

CAN A FAN BE INSTALLED IN MY GAS FIREPLACE

A. Fans are optional on most heat circulating (grills on top and bottom)units, and on some hearth products the fan is standard. Adding a fan is easily accomplished if power (110V AC) was provided to the electrical junction box of the fireplace at the initial fireplace. If power was not provided a fan option may still be possible  Please contact us for more details.

CAN I TURN OFF MY PILOT IN THE SUMMER WHEN IT IS NOT BEING USED, OR SHOULD I LEAVE IT ON?

A. Yes, or you can safely leave it burning year-round. It helps to minimize the moisture from accumulating inside the firefox.

THERE IS A WHITE FILM ON THE GLASS, LOGSET, AND BRICK OR INSIDE THE FIREBOX. WHAT IS IT?

A. This is a normal bi-product of combustion in gas fireplaces, and will continue to deposit over time. Call us or book online today remove and maintain build-up.